Terms & Conditions

Alegre Pty Ltd ACN 159 022 296 trading as Green Gadgets - Second Hand Dealer Licence 2PS11940

By purchasing any item in our Green Gadgets, you indicate that you have read and accepted the below Terms and Conditions.

Payment & Shipping

All orders placed before 2pm will ship the same business day, dispatched from our warehouse. All orders placed after 2pm will ship the following business day. We use DHL Courier for all deliveries. For our mutual protection, all orders will require a signature upon delivery and tracking for your order will be advised at the time your order is dispatched.

All delivery times quoted are estimates, not guarantees. We have no control over delays caused by our preferred delivery service. No purchases will be shipped without full payment to Green Gadgets. Please note, DHL is unable to deliver to a Post Box as a signature is required.

Please note: Payments will appear as ‘Alegre Pty Ltd’ on your statement or PayPal transaction.

 

Product Availability

Due to sales volumes, from time to time an item may be out of stock. We will provide you with timely notification of any out of stock item and advise of alternate stock options available, or process a refund should this be your preference.

 

Grading

We endeavour to provide accurate cosmetic grading on all items. This grading process can be subjective as the way our technicians may determine a phone is in As New, Excellent, Very Good or Good condition may differ from that of a buyer. We strongly advise our buyers to look at the condition example photos for an accurate representation of how the device they receive will appear.

 

Returns & Warranty

We want you to love your device so if you are not completely satisfied with your purchase, we want to hear about it.

Refurbished Devices come with a 30 Day Satisfaction Guarantee (As New, Excellent, Very Good, Good, Imperfect Grades only)

If at any time within the first 30 days from purchase date you are not completely satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange or refund.

 

Please Note:

- If the return is for change of mind postage is paid by the buyer

- We do not accept responsibility for return items until they reach our warehouse so we strongly recommend using tracking and/or insurance for the delivery

- We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days

- Please ensure your device is factory reset and powered off prior to shipment - IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s

 

Brand New device come with a 30 day Change of Mind policy. If at any time within the first 30 days from purchase date you change your mind regarding the purchase of your Brand New device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us.

Please note:

- A restocking fee of 20% will be charged if the package has been opened or damaged
- Return postage is paid by the buyer
- The device must be returned in the original package, accessories included

 

Warranty 

The Consumer Guarantees Act 1993 sets out minimum standards for goods sold by Green Gadgets. In the event that goods sold are deficient or faulty, the retailer has the obligation to repair, replace or refund. All Green Gadgets Brand New products are supported by a 24 Month Manufacturer Warranty. This warranty covers all manufacturer faults with the product (excluding any physical or liquid damage).

Our Green Gadgets Refurbished products are supported by a Green Gadgets 12 month warranty.

Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Once received and inspected, we will facilitate a repair, refund or replacement.

- Please refer to the item description to verify the length of warranty offered

- We will not accept a returned device that is iCloud or Google locked. If your device is account locked you will receive a notification from us to remove the lock. The device will be returned if still locked after 5 business days

- IMEI will be validated against the IMEI shipped. Return will not be accepted on mismatched IMEI’s

- The assessment process may take up to 7 working days

Green Gadgets Warranty is void in the below instances:

- Cracked screen or physically damaged

- Water damage

- Software that has been tampered with - Unauthorised repairs (3rd party repairs)

- Customer has failed to take reasonable steps to avoid the quality becoming unacceptable

- Customer has used the product abnormally To initiate a Warranty claim please contact us at customercare@greengadgets.co.nz

 

Included Accessories

All Refurbished devices sold by Green Gadgets are 100% genuine items and part of our inspection process involves police checks for legitimacy. Accompanying accessories (such as cables and wall chargers where offered) are 3rd party accessories.

Brand New Devices are all shipped in original manufacturer packaging with original accessories.

 

Discount Coupon

From time to time, Green Gadgets may offer a product specific discount code. When redeeming a discount code advertised, please read the specific promotion details applicable to that offer.

• The discount code is valid for a limited time only. Details are specified in the promotion

• Each discount code can be used only once, unless otherwise specified

• Coupon codes cannot be used in conjunction with any sale or bundle items and any other offers, unless otherwise specified in the promotion

• Only one discount code can be used per order

• Green Gadgets reserves the right to amend or cancel orders if a customer is in breach of our Discount Coupon Terms and Conditions

 

Privacy Policy

Green Gadgets respects your privacy. For details about our Privacy Policy please see here Green Gadgets reserves the right to update these terms and conditions without prior notice.